The operational engine behind your equipment.

Service ticket management

A device goes down, or a technician needs to be scheduled. Your staff sends one message to ASM. We open the ticket, set the priority by clinical impact, and own it until the device is back in the treatment room. Every ticket is time-stamped and visible to leadership.

• Single intake channel for every location
• Priority set by clinical impact and schedule
• Status updates to the site and to leadership
• Ticket closed only after the fix is verified

Vendor coordination and oversight

Manufacturer service desks, independent technicians, parts suppliers. ASM engages the right one for each device and its warranty status, confirms response windows, and follows up until the work is done. Vendors are measured on response time and first-visit fix rate.

• Right vendor for each device and warranty status
• Response windows confirmed in writing
• Follow-up until the vendor closes the loop
• Performance history kept per vendor

Preventative maintenance management

Every device has a manufacturer-recommended maintenance schedule. ASM keeps that calendar current across all locations, schedules the visits around treatment days, and confirms they happened. Missed maintenance is where most downtime starts.

• Maintenance calendar per device, per location
• Visits scheduled around treatment days
• Completion verified and documented
• Compliance record available on request

Repair management and escalation

When a repair stalls, ASM escalates: from the service desk to the regional service manager to manufacturer leadership. You see where the repair stands and what is holding it up, and when downtime runs long we coordinate loaner or rental options.

• Repair tracked from diagnosis to return to service
• Parts lead times monitored
• Escalation path defined for every vendor
• Loaner or rental options coordinated for long downtime

Equipment tracking and reporting

Model, serial, location, warranty, contract status, service history. ASM maintains the record for every device you own and reports monthly or on demand, by location and for the whole organization.

• Asset register across all locations
• Service history per device
• Monthly reporting for leadership
• Warranty and contract expirations flagged early

Asset lifecycle monitoring

Repair spend, downtime, and age are tracked per device, so repair-versus-replace decisions are made with numbers instead of guesses. When a refresh makes sense, MedLux Capital can structure the financing or lease.

• Repair cost and downtime per device over time
• Refresh window flagged before failure
• Replacement forecasting by location
• Hand-off to MedLux Capital for financing or leasing

Multi-location service visibility

Open tickets, maintenance status, and vendor performance across every location, without a spreadsheet maintained by a clinic manager. Site leads see their location; leadership sees the organization.

• Organization-wide reporting
• Per-location status for site leads
• Standardized process at every site
• Scales as you add locations or acquire practices