Aesthetic Service Management / Dermatology · Aesthetics · Medical
Every device.
Every location.
One service record.
ASM is the single point of contact for equipment service across your practice. Tickets, vendors, preventative maintenance, repairs, and reporting, managed centrally so your clinical team can stay with patients.
Experts in equipment. Masters in service. Nationwide service management for single sites and multi-location groups.
Elite+ workstation
Location 03 · Treatment room 2
ASSET 03-L-011
Ticket opened
Handpiece error on startup, reported by the clinic manager in one message.
Vendor engaged
ASM contacted the manufacturer's service desk and confirmed a same-day response window.
Technician dispatched
Arrival confirmed with the front desk. Room schedule adjusted.
Repair completed
Handpiece replaced. Parts and labor covered under SSC contract.
Returned to service
Device history updated. Visible to leadership across all locations.
Nationwide service management
Centralized oversight across every location you operate.
Vendor oversight & coordination
One point of contact holding every vendor to a standard.
Operational excellence
Preventative maintenance and escalation that keep rooms booked.
Performance & ROI
Lifecycle data that tells you when to repair, refresh, or replace.
What ASM manages
The operational engine behind your equipment.
Centralized oversight of equipment service activity across all locations, creating consistency, accountability, and visibility throughout the organization.
Service ticket management
Every request logged, prioritized, and tracked to resolution in one place.
Vendor coordination and oversight
Manufacturers and third-party technicians dispatched, followed up, and held to a standard.
Preventative maintenance management
PM schedules kept current on every device, so small issues never become downtime.
Repair management and escalation
Repairs pushed through to completion, with escalation when a vendor or part is holding things up.
Equipment tracking and reporting
A current record of every device, its service history, and its status.
Asset lifecycle monitoring
Repair-versus-replace visibility as equipment ages and technology moves on.
Multi-location service visibility
One view across all sites for leadership, and one point of contact for each site.
How it works
A service event, start to finish.
Your team sends one message. ASM handles everything between the report and the device returning to the treatment room.
Report
A device goes down. Your staff sends one message to ASM.
Your teamCoordinate
ASM opens the ticket, engages the right vendor, and confirms the response time.
ASMResolve
The repair or PM is completed and verified, and escalated if anything stalls.
ASM + vendorRecord
The event is logged to the device history and reported across every location.
ASM
ASM | SSC | MedLux Capital
Our brands. One mission. Total coverage.
ASM is one of three independent but complementary companies. Engage ASM on its own, or combine it with Strategic Service Contracts and MedLux Capital as your needs evolve.
| Company | Role | What it covers | What you gain |
|---|---|---|---|
| ASMAesthetic Service ManagementThis site | The operational engine |
|
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| SSCStrategic Service Contracts | The financial protection layer |
|
|
| MedLuxMedLux Capital | Optional strategic resource |
|
|
Customized engagement models
| Example engagement | ASM | SSC | MedLux |
|---|---|---|---|
| ASM service management only | |||
| SSC service contract solutions only | |||
| ASM + SSC integrated solution | |||
| MedLux Capital acquisition and financing only | |||
| Complete platform, scaled to organizational needs |
Any combination can be engaged based on organizational needs. Ask which fits yours.
Strategic benefits
What changes when service is centralized.
Less burden on clinic managers, providers, and support staff. More uptime, more visibility, and fewer surprises in the service budget.
- Centralized service management across all locations
- Single point of accountability for equipment service activity
- Reduced burden on clinic managers, providers, and support staff
- Improved equipment uptime and availability
- Standardized vendor oversight and performance management
- Predictable service and repair expenditures
- Reduced unexpected repair costs and financial risk
- Enhanced visibility into equipment performance and service history
- Preventative maintenance oversight and compliance tracking
- Equipment lifecycle planning and replacement forecasting
- Scalable infrastructure to support future growth and acquisitions
- Improved operational consistency throughout the organization
Why organizations partner with ASM
Keep your equipment treating patients. Keep your staff out of the service queue. Keep the budget predictable.
Through ASM and SSC, organizations gain greater visibility into equipment performance, stronger vendor accountability, improved operational efficiency, and reduced financial risk.
MedLux Capital further supports clients with equipment acquisition, leasing, financing, and technology planning when those services are needed.
Start the conversationContact
Tell us about your locations and your equipment.
A short conversation is enough to outline which engagement fits, and what it would change for your team.
Jim Moses
ASM | SSC | MedLux Capital- Phone
- (508) 648-6300
- jim@laserrxusa.com
- Hours
- Monday to Friday, 9:00 AM to 5:00 PM ET
- Serving
- Dermatology, aesthetic, and medical practices nationwide