How it works

One message from your team. Everything after that is handled.

From the moment a device goes down to the moment it is back in the treatment room, ASM owns the ticket, the vendor, and the record. Here is what that looks like, and how a practice gets started.

A service event

Start to finish.

Every event follows the same four steps, at every location, for every device.

  1. Report

    A device goes down. Your staff sends one message to ASM.

    Your team

  2. Coordinate

    ASM opens the ticket, engages the right vendor, and confirms the response time.

    ASM

  3. Resolve

    The repair or PM is completed and verified, and escalated if anything stalls.

    ASM + vendor

  4. Record

    The event is logged to the device history and reported across every location.

    ASM

Getting started

A typical onboarding.

Nothing you rely on today is disrupted. ASM documents what you have, builds the maintenance calendar, and then takes the service queue off your team's desk.

  1. Inventory

    ASM catalogs every device at every location: model, serial, age, warranty, and current contract status.

    Week 1

  2. Vendors and contracts

    Existing vendor relationships and service contracts are documented. Nothing you rely on today is disrupted.

    Week 1 to 2

  3. Maintenance calendar

    Manufacturer-recommended maintenance is scheduled for every device and coordinated with each site.

    Week 2 to 3

  4. Go live

    Each site gets the single intake channel. Leadership receives the first organization-wide report within 30 days.

    Week 3 to 4

Visibility

What leadership sees.

Reporting is part of the service, not an add-on. Three views, kept current by ASM.

Monthly

Organization report

Open and closed tickets, downtime, maintenance completion, and repair spend, by location and for the whole organization.

Per site

Location status

Each site lead sees their own open tickets, scheduled maintenance, and device status without maintaining a spreadsheet.

Vendors

Vendor performance

Response time, first-visit fix rate, and parts lead times per vendor, so underperformers are visible before they cost you a week.

Next step

Ready to send the first message?

Tell us how many locations and devices you run. We will outline the engagement that fits.

Request a consultation